Managing Complacency: Using Lean principles to achieve Continuous Improvement

Building the Ferrari of Salesforce orgs is pointless without a skilled driver and smooth roads.


In today’s world, it’s easy to see that alignment between people, process and platform is essential. However, while it is often easy to identify what is wrong, it takes a special level of awareness to see what is missing. Lacking the awareness of pending trouble is the dangerous blind spot that most companies don’t see. In this session, we will dive into the unique roles that people, processes and platforms play in complacency to help win the long race to continuous success.


Attendees with walk away from this session with a greater sense of Lean principles, and how to leverage simple tools to build a culture of feedback that enables Salesforce administrators to quickly identify problems, and build amazing Salesforce orgs that drives fanatical user adoption.