October 28, 2021 3:45 pm 4:05 pm Sand Harbor III
Whether you're just beginning to implement a "voice of the customer" program, or have a well-established function, learn about Salesforce's own journey from Service Cloud cases to the total reimagination of feedback at scale. Plus, provide feedback directly to the team in charge of the IdeaExchange and Known Issues to help shape the roadmap for both experiences.
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