You're Right - You Can't Do It All: Practical Tools and Perspectives to Manage Both Rapid Response Work AND Project Work

Experts on platforms like Salesforce have a persistent and irritating challenge: balancing the firefighting work versus the project work. There is ALWAYS a fire to put out and ALWAYS a project to complete. Realistically: too many fires and too many projects. How can you possibly balance it all?  This presentation/discussion shares practical tools and perspectives learned over the past 20+ years to help you manage the impossible.