Charlie Isaacs has a track record of R&D leadership at companies like General Dynamics, Verizon, Answer Systems (acquired by Computer Associates), Broad Daylight (sold to Primus Knowledge, then ATG and then Oracle), and CTO Kana (Verint). After Kana he joined Alcatel-Lucent/Genesys as VP of Innovation. Charlie joined Salesforce in 2012 as VP/CTO for Customer Connection and claims to have “the best job at Salesforce” as he incubates customers worldwide onto Salesforce IoT and helps create "the art of the possible" using emerging technologies. Charlie holds a BSEE from UC Santa Barbara and an MBA from California Lutheran University. He holds several patents related to CRM, Internet of Things and emerging technology. He spends his free time volunteering at organizations like Black Girls Code, helping women and underrepresented groups enter STEM fields. He has been married to his wife Paula for 39 years and has 3 children and 5 grandchildren.